Jobid=623147674330473358 (0.0495)
Customer Service Officer | French, Dutch & English (Team 1)
Oss, reference 2026-00760
Job description
We are looking for an experienced Customer Service Officer for a client operating in the medical sector. You will join a Customer Service department of nine colleagues, divided into two teams. You will be part of Team 1, working closely with three other team members. Your responsibilities will include:
Managing orders and deliveries for customers in the Netherlands, French-speaking Belgium and international export clients
Providing tailor-made solutions rather than scripted responses
Proactively investigating and resolving issues such as backorders by identifying root causes (. logistics, sterilization processes, or supplier delays)
Complaint handling
Managing export documentation
Collaborating closely with internal departments to deliver the best possible outcome for the customer
The team works according to a shared responsibility model, meaning all four team members collectively manage the full client portfolio. This ensures continuity and high service levels, even when working with part-time schedules. This is not a typical call-center role. It is a a dynamic position within an organization known for its warm, social, and supportive culture—one where many employees choose to build long-term careers.
Requirements
You are fluent in French (C1+), Dutch (C1+), and English (B2)
You have several years of experience in a customer service role
You are available 40 hours per week or at least 4 days × 8 hours (Monday through Thursday)
You have 3–5 years of experience in a similar position
Experience within the medical sector is a plus, but not required
You bring strong hard skills, including proven experience in customer-facing service roles
You demonstrate excellent soft skills: inquisitive, analytical, proactive, team-oriented, and a clear, confident communicator
This is a fully office-based role. We are therefore looking for candidates who able to commute daily to Oss
Working conditions
A pension scheme via ASR Capital
25 vacation days plus 11.5 ATV days (based on full-time employment)
An end-of-year bonus of 8.33%
Public transportation costs are fully reimbursed
For car travel, a mileage allowance applies, calculated based on the distance between your home and the office using a dedicated internal calculation method
The position starts with a one-year contract, followed by a permanent contract upon satisfactory performance
Salary from: €3100,- Salary to: €4100,-
Work location
Oss
Company description
Our client is an organisation operating in the healthcare sector, focused on the development, sourcing, and distribution of single-use medical products and customized procedure kits. It supports hospitals and clinical environments by providing quality-controlled disposable solutions designed to improve efficiency, standardization, and workflow within medical procedures. The company fosters a warm culture cantered on people, collaboration, understanding, and respect.
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